Senior Analyst, Operations at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
 
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
 
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
 
First and foremost, you will own the development of our operations MI, so good SQL skills will be critical! You will need to summarise the key insights from the MI in to monthly reporting packs for multiple audiences, including the executive committee.
 
Investing in our MI will be critical to pull out the insights that can drive strategic change.  You’ll work hand in hand with our operations director and ops team leads to understand the information that is most valuable for them. Your MI will help us understand as a business how many of our customers are contacting us, in which channel, how often.
 
Over time we will want to develop the ability to not just look at performance within channels, but understand from a customer lens how customers are communicating with us across touchpoints. As our business grows and we launch more products, you will help us understand how customers are contacting us differently across the product suite.  You’ll build forecasting models to help make sure the operations teams are staffed appropriately.

About you:

    • You love data. You are passionate about solving real world problems with data. You have solid knowledge and hands-on skills in data processing, data visualization, and statistical analysis.
    • You are always curious and eager to learn more, never content with half-understanding. You are fearless in exploring new ideas, for the good of our customers and the world.
    • You are a great communicator. You do not shy away from engaging people of different background and you can communicate effectively and convincingly.
    • You are a team player, striving for the success of the team with strong commitment to get the job done.

You will:

    • Have a lot of experience with SQL and Excel
    • Used data visualisation tools such as Tableau
    • You might have used SAS or Python in previous roles (not mandatory)