Collections Associate at Bread
Tampa, FL, US

Bread is using technology and design to transform the world of paper credit card applications and hidden interest rates. We partner with retailers to offer pay-over-time solutions that make financing easier and more transparent. Our products improve ease-of-use and access for consumers while helping retailers grow their sales by reaching more shoppers. We’re backed by top investors including Menlo Ventures and Bessemer Venture Partners. 

Bread is looking for Collections Associates for our new Customer Operations Center in Tampa, Florida. Collections Associates will report to the Collections Team Leader and will be responsible for assisting customers who have fallen behind on their payments and help them become current.  

What you will do:

  • Contact customers via telephone and make arrangements to bring the account current while complying with internal policy and procedures
  • Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current
  • Document all interactions with 100% data integrity in the appropriate CRM system
  • Identify opportunities to improve the collection processes on behalf of our bank partner and share with the rest of the business
  • Investigate, research, and track consumer information using online skip tracing tools
  • Operate in a goal-oriented environment, achieving individual and team performance targets
  • Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
  • Perform other functions as assigned by management 

What we are looking for:

  • 1-3 years experience in call center collections and / or call center customer service
  • Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)
  • Experience working with an auto dialer
  • Excellent negotiation and problem-solving skills
  • Passionate about helping people
  • Experience in a metrics-driven environment
  • First party collections experience strongly preferred
  • Availability to work a full-time flexible schedule including evenings and weekends
  • High School Diploma or equivalent required 

Benefits & Perks

  • 100% Paid Health, Dental & Vision 
  • Monthly incentive program
  • Stock options
  • 401(K) plan
  • Flexible vacation policy
  • Team events like trivia, office happy hours, bowling
  • Weekly team lunches
  • Learning opportunities