eLearning Developer Lead at PagerDuty
Toronto, CA
At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Community, Growth, Passion, Team and Trust - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.  
As our eLearning Developer lead, you will lead the development of our eLearning curriculum to train our customers on digital operations management standard methodologies, and how to appropriately set up and use the PagerDuty platform. You will leverage your instructional design expertise to develop storyboards or use ones created by other instructional designers to build effective and engaging eLearning courses, utilizing your extensive eLearning and graphic design background.
In addition, you will produce learning resources and training assets through the use of a variety of learning authoring tools, and will recommend tools and standard methodologies to improve the overall quality of our training. As a lead, you will set the direction of our new eLearning offering by developing technology and design standards that elevate PagerDuty University’s offerings. 

How You Impact Our Vision

    • Create and review training storyboards
    • Design and develop eLearning courses
    • Partner with PagerDuty University team in the development of courses
    • QA and update courses to ensure accuracy of content, and consistency in design standards
    • Build a variety of customer-facing learning resources (infographics, infomercials, etc.) and graphic/video assets
    • Design and update training assets (curriculum, datasheets, etc.) as required
    • Own the storage, tracking, maintenance and versioning of all course modules, resources, and assets

About You

    • Strong organization, project planning/management, and attention to details
    • Expert knowledge in the use of Articulate Storyline
    • Advanced working skills in a variety of course development tools (eg. After Effects, Audacity, etc.)
    • Strong graphic design, 3D modeling, or game development background
    • Proven ability to seamlessly incorporate gamification elements into eLearning courses
    • Ability to stay up-to-date on eLearning design standard methodologies and authoring tools, and make recommendations to improve development processes and overall quality of courses.

Minimum Qualifications

    • A bachelor’s degree in Curriculum Design, Adult Education, or equivalent degree or experience.
    • 8+ years of working experience developing eLearning courses
    • Previous experience developing technical courses
    • Experience utilizing Instructional Design standard methodologies

Preferred Qualifications

    • Experience using Adobe Creative Suite and animation software
    • Ability to develop game-based eLearning courses
    • Familiarity with a variety of Learning Management Systems