Senior Director, UX and CX at PagerDuty
San Francisco, CA, US
At PagerDuty, we believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Community, Growth, Passion, Team and Trust - serve as the foundation of our collaborative and dynamic culture. Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.  
 
How You Contribute to Our Vision
 
We are looking for an inspirational leader that can bring PagerDuty design to the next level. PagerDuty uniquely combines human and machine data to revolutionize real-time work in today’s digital organizations. Both leading the UX team within product and also having a broader impact evangelizing customer experience across all touch points, you will set the vision for PagerDuty experience across all personas.
 
About You
 
This role reports directly to PagerDuty VP, Product and will directly manage design and customer research, as well as collaborate closely with product leaders, marketers, data scientists, growth, and engineers throughout the product development lifecycle. You will be responsible for driving overall design direction for PagerDuty across our web presence and native apps, as well as partnering with other leaders across PagerDuty to drive simply, delightful customer experiences.

Desired Skills

    • Ability to inspire your team, coworkers, and executives
    • Background in data visualization and personalization
    • B2B experience as well as consumer DNA
    • Familiarity with agile methodologies
    • Proven ability to grow and scale a team and processes
    • Ability to think horizontally and collaborate with teams to create a holistic product experience