We are looking for an energetic individual to set the strategy for our customer support training and knowledge activities. The right candidate is fixated on the customer experience and how to make it effortless and memorable for Tile’s customers and partners. You delight in knowing your oversight will result in every customer interaction being handled efficiently and pleasantly and that each customer problem will be solved.
In this position you will set the tone for our customer facing Help Center and agent articles, as well as creating knowledge to educate our growing partner base. You will be highly organized and able to focus yourself and your teammates on the task at hand to keep projects on track. You will have the latitude to grow this position in the way you think is best for Tile.