Careers

                                                                                                                      

Customer Success Manager, Mid-Market (Healthcare) at Reputation.com
Tempe, AZ, US
Why Work at Reputation.com
This is a great opportunity to work at one of the fastest-growing companies based in Silicon Valley. Reputation.com:
• Is growing revenue by 50% year over year
• Maintains a world-class executive management team
• Has raised over $87 million in funding and is playing in an exploding market segment.  
 
If these wins excite you, we’d love to meet you!
 
Role Summary:
Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing?  Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space?  Reputation.com is looking for a proven Customer Success Manager with these skills.  Your responsibilities would be to manage a portfolio of clients, from implementation and onboarding, through day-to-day maintenance, upsell and renewal, for the industry leader in the online reputation management space.

Responsibilities:

    • Managing all aspects of client success from initial onboarding, training, upsell and ultimately renewal
    • Interfacing with customers and advising on best strategies for a successful online reputation management program
    • Working closely with engineering and product on customer product implementation and feature requests
    • Providing world-class customer service, through organization, urgency and strategy
    • Collaborating effectively with sales, product and peers to maximize the customer experience
    • Be a positive contributor to “the team” in order to maximize Reputation.com’s short and long term revenue targets

Qualifications:

    • 3+ years of customer facing experience, SaaS a plus
    • Knowledge of social media platforms and review site
    • Knowledge of Salesforce.com is a plus 
    • Highly organized, self-driven and eager to provide a superior customer service experience
    • Excellent written, verbal and presentation skills
    • Ability to work well under pressure
    • Solid Analytical, problem-solving, and organization skills with a strong attention to detail 
    • Desire to excel and grow within the organization
    • Bachelor’s Degree or equivalent experience
 
 
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet CMOs are at the mercy of algorithms they don’t control on Google, Facebook and thousands of specialty sites – where no amount of marketing spend can offset the negative impact of a weak online reputation.
 
Reputation.com invented the online reputation management (ORM) category and continues to lead the charge with the only proven, unified platform and innovative, customer-driven solutions.
 
Our patented Reputation Score is an indispensable index for every business, and the true measure of how a business is found, chosen and experienced by consumers Large, global businesses across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage and more use our platform to:
 
**Monitor, request and respond to online reviews
**Improve star ratings and search result rankings
**Audit and maintain business listings and location directories across the web
**Manage social media engagement and advertising
**Make operational changes to improve customer experience
**Maximize customer retention and revenue
 
Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Skype, Intuit and Microsoft.
 
We are an equal opportunity employer and value diversity at our company.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
 
Applicants only - Recruiting agencies do not contact.