Careers

                                                                                                                      

Sr. Salesforce and System Manager at Reputation.com
Redwood City, CA, US
Why Work at Reputation.com
This is a great opportunity to work at one of the fastest-growing companies based in Silicon Valley. Reputation.com:
• Is growing revenue by 50% year over year
• Maintains a world-class executive management team
• Has raised over $87 million in funding and is playing in an exploding market segment.  
 
If these wins excite you, we’d love to meet you!
 
 

Responsibilities:

    • Manages the current Salesforce (“SFDC”) environment, as well as the entire technology stack for Reputation.com that integrates with SFDC
    • Manages budget/purchasing of new systems and technology, as well as recommends/evaluates new systems and processes
    • Responsible for the SFDC roadmap and expansion strategy, including but not limited to improvements to quote to cash tool, addition of professional services system, etc.
    • Assembles/leads the Rep.com technology stack steering committee and provides best practice recommendations on implementing functionality for a range of internal project stakeholders ranging from Customer Success Team, Professional Services, Support, Marketing, Sales, etc.
    • Analyzes requirements for and helps maintain integrations to our various business systems, including but not limited to the Service Cloud, Community Cloud, Marketo, Lean Data, and other systems that integrate with SFDC
    • Responsible for providing day-to-day end-user support (maintaining and improving workflows, email alerts, custom objects, complex formula fields, page layouts, process builders, flows, lead assignment rules, configuring communities, creating sharing rules and troubleshooting bugs
    • Creates and maintains documentation on business processes, system configuration and training materials
    • Responsible for Security/ Access settings. Manage access and permissions through User Setup, Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues, Sharing Rules, and Security.
    • Designs, documents, builds, tests and deploys enhancements using industry best practices

Qualifications:

    • BA/BS Degree and SaaS experience required
    • Must be a Salesforce Certified Advanced Administrator.
    • 4+ years Salesforce Administrator experience, preferably in a leadership role
    • Advanced Excel skillsStrong analytical skills with the ability to assess risk
    • Development experience using Visualforce, JavaScript, SQL is a strong plusInterest and drive in learning new technologies and tools
    • Ability to work in a fast paced environment with changing demands and priorities
    • Strong organizational skills with the ability to prioritize multiple assignments in order to meet milestones
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet CMOs are at the mercy of algorithms they don’t control on Google, Facebook and thousands of specialty sites – where no amount of marketing spend can offset the negative impact of a weak online reputation.
 
Reputation.com invented the online reputation management (ORM) category and continues to lead the charge with the only proven, unified platform and innovative, customer-driven solutions.
 
Our patented Reputation Score is an indispensable index for every business, and the true measure of how a business is found, chosen and experienced by consumers Large, global businesses across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage and more use our platform to:
 
**Monitor, request and respond to online reviews
**Improve star ratings and search result rankings
**Audit and maintain business listings and location directories across the web
**Manage social media engagement and advertising
**Make operational changes to improve customer experience
**Maximize customer retention and revenue
 
Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Skype, Intuit and Microsoft.
 
We are an equal opportunity employer and value diversity at our company.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
 
Applicants only - Recruiting agencies do not contact.