Careers

                                                                                                                      

Senior Product Designer at Intercom
London, GB

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

We’re looking for a talented and experienced Senior Product Designer to help turn our mission from vision to reality. You’ll join a product team within our rapidly growing London R&D office, and will own design throughout the product development lifecycle—from new disruptive ideas all the way to detailed interactions and polished visuals.

Intercom is one of the fastest-growing and most-admired startups for design in the world, and an empowering place for designers to work. Our London office is also driving some of our most strategically important initiatives, including next-generation automation and messaging products which are defining the direction of our industry. Joining our London team at such an exciting time is a truly unique opportunity. 

If you’re passionate about the craft and process of building world-class product, working with great people, and solving real problems for engaged customers, you’ll fit right in.

What will I be doing? 🚀

  • Act as a leader within the Product Design team, collaborating with other designers to make their work and the whole team better
  • Work through design problems from beginning to end: translating research insights into ideas that form disruptive new products and features, then designing the workflows and detailed interactions to realize them
  • Sketch and prototype ideas to quickly access viability, and design the fine grained details of interactions
  • Iterate based on feedback from the whole team
  • Work closely with engineers as they build and ship ideas
  • Own the success or failure of their design work and initiate design and engineering sprints to improve shipped work
  • Write about, present, and share what they have learned, both internally and with the wider community via our blog, books, and events

What skills do I need? 📖

  • Experience designing digital products and systems, not just websites. You have helped ship products
  • Experience designing experiences that people can access on any type of device: desktop, tablet, phone
  • An appreciation of the entire product development process, from problem solving through to detailed UI and visual design
  • The ability to create beautiful high-fidelity mockups of your designs using Sketch, Figma, etc
  • The ability to create prototypes using Framer, Keynote, HTML/CSS/JS, etc
  • Excellent communicator of design work and your rationale behind proposals
  • Excellent self starter who can deeply collaborate with engineers

We're looking for a portfolio that clearly outlines the problems you were tackling with your design work. It should touch on the process you applied to tackling the challenges, rather than focusing just on visuals and landing pages. Your portfolio should be well structured and clear. Your experience should ideally focus on designing software products.

Where will I be working 🏠

Your main place of work will be at our London office but you may be required occasionally to travel to our offices in Dublin and San Francisco.

What qualifications do I need?

Typically, a degree level qualification but at least NQF Level 6 (or similar)

When should I apply?

This recruitment programme started on 14 June, 2019 and the closing date for applications is 15 July 2019

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch and dinner every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Commuting is a breeze with our generous public transport allowance
  • Keep active with our wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done