Sr. Manager, Competitive Intelligence at ServiceTitan
Los Angeles, CA, US

As our Sr. Manager, Competitive Intelligence, you will:

  • Gather, analyze and disseminate actionable insights related to competitors’ products, go-to-market strategies, value props and marketplace trends
  • Uncover strengths and weaknesses of our competitors and make recommendations to help our sales and post-sales teams succeed in the market
  • Monitor and distill competitor announcements, sites, financial reports, analyst reports, patents, digital activities, job postings and other published sources to build and communicate a detailed understanding of key competitors’ strategies, offerings, GTM activities and performance
  • Own win/loss analysis, interview existing customers and partners, and attend industry trade shows to stay up to date
  • Develop and own simple, scalable and reliable methods to collect competitive intelligence data points from across the company, monitor the data/process, and refine
  • Create, maintain and effectively disseminate compelling competitive collateral in the form of battlecards, playbooks, testimonials, training materials
  • Lead and drive competitive enablement for sales, marketing, customer success, product management, and engineering
  • Establish a regular cadence of reporting to leadership on latest developments, insights and recommendations
  • Act as advisor and point of escalation for teams needing guidance on competitive offerings
  • Collaborate with product marketing and product management to assist with product launches by developing competitive support material and providing competitive readiness plans
  • Identify and employ software and tools to conduct research
  • Source, select and manage 3rd parties who should be leveraged for deeper intelligence
  • By doing the above, success will be measured by win rates, retention, customer testimonials as well as influence on product development. 


To be successful in this role, you'll need: 

  • 5+ years of relevant work experience in Competitive Intelligence
  • B2B SaaS experience
  • Proven success in enabling sales and delivering competitive insights to win deals
  • Strong analytical traits, including ability to predict and explain current/future trends
  • Knowledge of online research tools and social media platforms as well as a keen curiosity about technology and the industry
  • Effective people skills to interact with customers, colleagues, cross-functional teams and third parties
  • Exceptional communication skills, both verbal and written, tailored for audience from individual contributors to leadership
  • Strong self-motivation and ability to independently own, prioritize and drive timely execution
  • Proficiency with Salesforce
  • Experience managing vendors
  • Ability to thrive in a fast-paced, unpredictable environment
  • Experience in home services industry a plus
  • Existing knowledge of ServiceTitan competitive landscape major plus