Program Manager, Talent Management at ServiceTitan
Los Angeles, CA, US

ServiceTitan’s talent is the foundation and driver of our success. The PeopleOps mission is to enable extraordinary Titans (our employees). You will develop programs & processes to develop and deploy our talent so that Titans can grow their careers, find greater opportunities within the organization, and fuel our talent engine. You will lead core talent programs and to be responsible for inventing, improving, and implementing global talent tools, frameworks, and programs in the areas of performance, talent, internal mobility, and succession management. 

What You'll Do:

  • Design and continually implement a program to enable employee performance, including tools to ensure employees know what to work on and how they are doing
  • Develop a framework to measure the effectiveness and performance of cross-functional project teams
  • Monitor and understand trends on the future of job and work design and measuring performance to guide internal program improvements
  • Design and continually improve a program to assess and identify internal talent with significant potential to increase their future value and contribution
  • Develop and implement global talent and succession processes that close talent gaps, and increase readiness throughout key talent pipelines and critical roles
  • Influence leaders across the organization to adopt and execute talent programs and ensure programs create organizational value and lift
  • Oversee change management, communications and training to educate the leaders, managers and employees on all performance, talent & succession tools
  • Partner with other members of the Employee Experience team to connect programs and tools into a broader integrated talent management system
  • Performs all other duties as assigned

Who You Are:

  • 5+ years of experience in performance and talent management or related functions with a demonstrated ability in creating and executing innovative solutions and frameworks
  • Demonstrated thought leadership in creating and executing practical programs that provide organizational lift
  • Ability to lead through influence; demonstrated capability to influence ideas and commit leadership and the organization to action
  • Excellent critical thinking and analytical skills; able to see the broad implication of decisions and use data to make effective judgements
  • High degree of openness to change; not bound by convention when solving problems or finding new and better ways of doing things.
  • Strong project management and time management skills; able to balance and prioritize multiple projects and initiatives at one time
  • Exhibits a growth mindset; open to coaching and feedback from others demonstrates a strong desire to continually learn and improve his/her skills and actions.
  • Action oriented; able to be proactive and move projects forward independently