SDR Manager at ServiceTitan
Los Angeles, CA, US

As the SDR Manager, you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.

Your primary focus will be on the outbound SDR team. Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country.

As our SDR Manager, you will:

    Manage the SDRs on objectives and performance achievement
    Monitor lead processes, metrics, and catalyze pipeline creation
    Shape and implement SDR strategy and processes
    Stay abreast of and coach SDRs on best practices
    Serve as a mentor for your team and be a steward of the ServiceTitan organization
    Report to Sr. Management on operational and financial KPIs
    Motivate, incent, and recognize team members to encourage top performance
    Recruit, interview, and onboard new Team Members
    Conduct weekly 1X1s with each SDR
    Help evaluate new technologies and programs to drive superior performance 

To be successful in this role, you'll need:

    2+ years experience as SDR/BDR (business development rep) or inside sales AND 2+ years of SDR management experience. Strong preference for OUTBOUND experience, not just handling inbound leads.
    Track-record of success managing a high performing inside sales team
    Strong understanding of outbound pipeline generation processes
    Enthusiastic and vibrant attitude
    Expert communication and presentation skills
    Strong interpersonal skills and high emotional intelligence
    Analytical mindset comfortable generating reports and identifying trends in data
    Adept at adopting and rolling out new sales enablement technologies, proficiency with a must

Why ServiceTitan?


1. Work/Life Balance: flexible work schedule, flexible PTO, parental leave
2. Health & Wellness: company-paid medical/visual/dental insurance, 401(k) retirement plan with company match, lunch provided everyday, fully-stocked kitchens, weekly meditation, wellness rooms, discount on Classpass
3. Enrichment: professional development workshops, diversity charter groups, an orientation program, career pathing opportunities

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great — and there's always room for more.