Product Manager at Zopa
London, GB
At Zopa, our Product Managers are responsible for ensuring that problems and opportunities which impact the customer and the commercial performance of the product are identified; and that the right decisions are made and implemented at the right time to deliver maximum positive impact.

A Zopa Product Manager understands the product inside out – the commercials, the market, the customer, and their journey - both in terms of what they experience at each stage as well as what happens “under the hood”. They rigorously analyse internal and external data and insights to identify problems and opportunities.

Our Product Managers work in cross-functional teams to add even more intellectual horsepower, bringing the right people together to gather and analyse the information that is needed to inform the best decision around how to either fix a problem or seize a new opportunity. They understand Zopa’s strategy and priorities holistically and knows how they relate to their tribe, which helps them prioritise work.

They're continuously curious, seeking to deepen their knowledge around different technologies and disciplines in order to be able to ask the right questions; They may even “fill the gaps” when certain holes appear in the team, being conversant in all disciplines but not necessarily fluent in all, helping others in the team to better understand and consider the commercial and customer impacts more naturally themselves.

On a day to day basis this means a Zopa Product Manager will be:
Responsible for ensuring that problems and opportunities are identified, and the right decisions are made around changes to the product which ensure the maximum positive impact is delivered to both the customer and Zopa
The intellectual owner of Zopa’s product(s) within a cross-functional team - what each product is and how it works, both from a customer and a commercial perspective
Passionate about how product(s) are performing, from both the customer and commercial standpoint
Tracking and interrogating key metrics and data to understand what is happening and why
Keeping a close eye on industry trends and benchmarks, new innovation and what the competition is doing, and seeking to understand what it all means from Zopa and how we should react
Helping to ensure deadlines are met and the team doesn’t lose sight of what the priorities are and what the “bigger picture” looks like
Identifying and managing key stakeholders along the way – bringing the optimum blend of people together and ensuring the right people stay informed, all the while keeping an eye on timely impact by ensuring the correct input is received when it is needed and as many decisions as possible get made with all the information available
Stopping silos from forming, drilling the right holes in and out for information to flow between them so that the whole business is working as one
Requirements

What skills do Zopa Product Managers have?
Strong commercial acumen
Analytical problem-solving
Tools, frameworks and structures to evaluate performance and support effective decision-making
A passion for technology – they must have a strong knowledge and grasp of technology and what it allows. They know the tools that exist and how they should be used, without necessarily being an expert in using every tool themselves. They are hungry to continuously update and deepen their knowledge and skills in this area
“Nice to have” skills include SQL, excel, YouTrack – if they don’t already have them, they should be hungry to learn them and use them
Effective communication – they can structure a presentation and can explain even complex things simply
Project management – they understand the importance of deadlines and can create the necessary momentum to get things done
Influencing – they have personal power and can influence up, down and sideways, adapting their approach as needed
Perspective - they can fly the helicopter and look down the microscope to identify where the product is strong and where its weak points are
What Zopa Product Managers are like:
Obsessed about the customer
Curious, rigorous thinkers / interrogators – always probing beyond a simple answer, assuming nothing
Critical - constantly looking at ways to improve self, product, others
Bright and smart – they bring raw, intellectual horsepower, to understand and analyse. Capable of doing other people’s jobs, but smart enough to know not to
Collaborative – they bring people together, understand the value each other person can bring and can mix the chemistry to create
Efficient machines - sharp, precise and hate waste. They find their flow and project that to help the team to find its flow
Adaptable – they can shift their role to fit whatever is needed most, a shape-shifter
They care more about getting to the right decision and being able to rigorously justify the decision, than about consensus
Non-hierarchical – instead they have personal power and projection. They can influence from top, bottom and sideways, up, down and across
Where are Zopa Product Managers from? What is their background?
Possibly ex-consulting, from a large financial services co. that is strongly data-driven / analytical (e.g. Capital One, Barclaycard), or a Product Manager in another start-up or technology company
If ex-MBA, they come with the core skills & frameworks that they learn, but also with a strong appetite for operational experience and without a sense of entitlement
Strong interest in tech development, but not a tech engineer / developer (otherwise they can’t resist saying how it should be done, and that’s not their job). Able to challenge and spot where engineers are missing something / going down the wrong path
Evidence of execution focus – a proven track record of delivering stuff
“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."