Technical Account Manager at SiSense
New York City, NY, US
Who we are:
Here at Sisense we disrupt the Business Intelligence market. Our product allows business users to analyze BIG data with no help from the IT dept.
How? By building on a set of unique and cutting edge technologies, wrapped up in a killer product.

What are we looking for?
We are looking for an experienced Technical and Customer Success Manager to manage the post-sales relationship for assigned accounts, for building customer loyalty and satisfaction, consistent with revenue retention and growth objectives.

What will you do?
· Manage the post-sales relationship for accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests
· Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
· Protect existing revenue streams, identify and neutralize competitive threats
· Actively farm existing account base to identify new solutions or service opportunities. Provide valuable account information and insight to support the sales proves.
· Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management and account planning sessions
· Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.
· Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business unites.
· Conduct regular briefings on account status to senior management and other internal stakeholders.
What should you have?
· 5+ years experience in account management/client relationship supporting
· Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server,etc.)
· Experience with NoSQL, databases such as MongoDB or Hadoop
· Extensive experience with data warehouse implementations
· Strong knowledge of logical and physical data modeling concepts
· 3+ years of experience with IT infrastructure and application support
· Experience with implementation of BI projects as well as ETL and BI tools such as; Informatica, SSIS, SSRS, BuisnessObjects, Cognos, Qlikview or Tableau
· Programming/ scripting experience and knowledge of software development life cycle is preferred
· Ability to forecast churn and upgrades for account base
· Ability to tailor message formats and contents to the audience and get heard
· Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
· Comfortable dealing with complex customer relationships, decision processes and competing agendas
· Bachelor’s degree, ability to travel 50%