Business Systems Analyst at SendGrid
Denver, CO, US
The Business Systems Analyst will play a pivotal role in the configuration, requirements gathering and implementation of our corporate systems and software. This role is responsible for translating business requirements into system solution designs as well as acting as a liaison between the end user community (employees), Information Security and IT. You will work closely with all aspects of the business striving to support end-users to define and implement software and system requirements into our corporate solutions.

What You'll Do

Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
Analyze business needs to develop and maintain functional roles within various business applications based on IT general controls.
Gather functional requirements from both technical and non-technical teams and translate into functional workflows and processes in both existing and new applications.
Develop and implement business processes and documentation
Implement processes and requirements into business critical applications
Follow ITIL best practices to continually improve existing systems and processes by understanding current practices and evolving business needs
Develop and maintain validation rules, custom workflows, and approval processes
Support business users with researching and recommending additional 3rd party solutions and applications
Improve and maintain operational handoff to transition from design to implementation phase by handing off user administration to IT Services team.
Work with business partners, procurement, Information Security and IT on vendor selection and management
Analyze 3rd party and internal application functional roles
We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do
About You

Bachelor's degree or equivalent experience in software engineering or computer science
2+ years of system support experience, obtaining business requirements, documentation, business roadmap support and CRM process improvement.
Experience with Corporate finance, sales, support, and marketing platforms
Experience with financial systems tools (i.e. Netsuite, Zuora)
Experience with software development tools (i.e. GitHub, Jira)
Experience in working in an Agile development environment using Scrum methodologies
Experience with merging functional business requirements within a defined compliance framework (i.e. SOC2, SOX)
Creative problem solver with an aptitude for delivering customer-centric solutions
Passionate about learning new technologies
Ability to manage and work on multiple concurrent projects
Ability to work with technical and non-technical teams and business users across all levels of the organization
Excellent communication skills, both written and verbal, required
Advanced office software skills - such as MS Visio, Excel, Word or equivalent tools
Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
Self Motivated - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
Focused - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals
Bonus Points

Experience with IT General Controls implementation and testing in a public company (SOX)


Founded in 2009, SendGrid is an industry-disrupting, cloud-based customer communication platform that solves the challenges of reliably delivering emails on behalf of our customers. We have over 50,000 customers, such as Airbnb, Spotify and Uber to name a few, and deliver over 35 billion emails a month to over 1.7 billion unique email accounts throughout the world. We are headquartered in Denver, Colorado, with additional offices in Redwood City, California, Orange, California and London, England.

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.