Collections / Recoveries Agents at Zopa
London, GB
At Zopa, we're shaping the future of finance.

We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years, we've been in business, we've helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.

And our journey's only just begun. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.

The Collections Team are a specialised team within Zopa's highly recommended customer services, assisting with the earliest stages of borrower arrears to maximise the recovery of new arrears cases. As a Collections or recoveries Officer, you will provide collections and administrative support to the Collections Manager, with the opportunity for the expansion and development of this role in the future.

Responsibilities
Making outbound calls daily to discuss repayment of the borrower’s outstanding arrears
Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
Responding to customer and third party emails
Administrative work dealing with correspondence from third parties such as debt management companies and borrowers
Setting arrangements based on offers relating to borrowers financial difficulties
Requirements

Previous experience working in a customer focused environment, with telephone/call centre experience preferable
Minimum six months previous experience within a debt recovery/collections role would be great but not essential
Familiar with FCA regulation, data protection, and anti-money laundering principles
Excellent oral and written communication skills
Punctual and flexible in adapting to changing environments based on role requirements
Confident using Microsoft Office such as Outlook, Excel and Word

Personal characteristics required:
Friendly
Empathetic
Self-motivated
Excellent teammate
There will be the opportunity for the expansion and development of this role for the successful candidate.

Find out what it's like to work at Zopa from the people that know....#zopianlife
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“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."