Cash and Payments Administrator at Zopa
London, GB
About Zopa

At Zopa, we’re shaping the future of finance.

We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.

And our journey’s only just beginning. In November 2016, we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people. As part of our expansion we have launched our new Operations Support function and are currently looking for a full-time administrator to join our team.

As a Cash and Payments Administrator at Zopa you will be enthusiastic and open minded. We have a friendly and fun yet an ambitious culture where everyone contributes pro-actively towards the growth of the business, so a parallel mindset is what we are looking for.

The hours for this role are Monday - Friday, 9:30am - 6.00pm. The successful candidate will remain flexible to work such hours as are necessary to meet business needs.

The Role

Within the role of Cash and Payments administrator, you will be dealing with all day to day payments coming into/ going out of Zopa and the movement of funds between our internal accounts. This will include Loan disbursal and repayments as well as Investor funding and withdrawals.
You will also provide support to the other sections within Operations support which includes ISA admin, Customer Support and Customer Care.

Key responsibilities:
Actioning items and resolving issues arising from morning BACS files
Completing Institutional investor withdrawals
Administering borrower repayments that occur outside the normal direct debit scheme
Allocating investor funding – including ISAs
Processing Cheque payments
Submitting daily payment files
Investigating queries from internal and external parties
Completing daily money movement reports
Transferring money between accounts in line with CASS rules
Working closely with our Client Asset team
Dealing with incoming calls
Making outbound calls to third parties including ISA managers
Holiday cover for cross-functional team members where necessary

Knowledge & Skills:
Able to prioritise work and manage a diverse workload to meet deadlines
Able to maintain an ordered and efficient work place
Excellent attention to detail to notice mistakes and discrepancies in large amounts of data
Familiarity and/or willingness to learn about the regulation that applies
Personal characteristics required:
A confident, calm and professional manner
A real go-getter who looks forward to contributing positively to a growing and evolving new team dynamic and hitting the ground running in true Zopian style
Excellent organisational skills
Ability to show initiative/forward thinking and be proactive Ability to remain calm under pressure Excellent attention to detail Great communication skills and an ability to confidently interact with a range of people
Ability to work within given SLA’s and deadlines
Passion to deliver the right outcome for our customers

Essential Experience:
Experience in a similar role
Experience of working in a customer focused office environment
A history of dealing with enquiries via the telephone, post and email Excellent telephone manner
Experience of working in a team environment
Educated to at least A Level standard with grade C or above in English & Maths GCSE
Strong keyboard/ IT skills
Strong / advanced user of Excel and Word

Desirable Experience:
Knowledge of the BACS system and associated reports
Knowledge of ISAs

Educated to at least A Level standard with grade C or above in English & Maths GCSE
Strong keyboard/ IT skills
Strong / advanced user of Excel and Word