Investors Customer Service Specialist at Zopa
London, GB
Job description

At Zopa, we’re shaping the future of finance.

We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £2 billion to 246,000 UK consumers.

And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.

Zopa has built a team that is delivering outstanding growth. As part of our expansion, we are looking for a talented Client Services Specialist to join us in ensuring the best possible experience for our lenders.

About the role:
Your role as a Client Services Specialist is to engage with new and existing clients daily via telephone and email. With a clear-cut and thorough approach, you will help our lenders to understand our product and ensure that their accounts are set up correctly. You will be building rapport with our lenders on a daily basis and gathering feedback in order to provide Zopa with a consistent insight into to what lenders would like from Zopa and what they like or dislike about the lending product.

You will consistently build relationships and trust with new and existing lenders.
Whether you are helping new lenders with the account opening process or educating on product offerings and services, you will be passionate about improving the overall lending experience.
A quick thinking problem solver, you will identify issues encountered by our lenders and offer simple explanations and solutions.
You will manage your diary effectively, promptly following up with calls and emails.
You will remain flexible to perform ad-hoc tasks as and when required by the business.
You will attend frequent meetings with Management in order to provide consistent insight into what's working and what lenders would like.

You understand the importance of treating customers fairly and hold a track record for going the extra mile in order to ensure that the customer feels valued.
You have the confidence, patience and flexibility necessary to connect with a wide range of people and adapt effectively in a fast-paced environment.
You are capable of thinking on your feet and communicating effectively, asking clarifying questions and offering simple explanations to complex issues.
Alongside your natural rapport-building talents, you are a fast learner with an exceptionally high attention to detail, able to adapt efficiently to new concepts and systems.
You are energetic and driven, able to work with minimum supervision.
You are always striving to better yourself, focused on growing a rewarding career within client services.
You look forward to contributing positively to the team dynamic and hitting the ground running, true Zopian style.
Previous experience working in a similar role would be ideal.
You will be confident in Excel, educated to at least A-Level standard & hold a grade C or above in Maths and English GCSE.