Account Manager at Eden
San Francisco, CA, US
WHAT WE'RE BUILDING

Eden is the leading platform for office management – where teams can collaborate to have all the services they need to thrive at work. Our mission is to create a better place to work, for everyone.

Eden offers comprehensive services to enable our clients to make their office work like magic. Our platform provides services ranging from office cleaning and facilities maintenance to supply and snack stocking to IT support. Each Eden client has a dedicated account manager to ensure an insanely great experience. Eden is venture-backed from some of the best institutional and angel investors in Silicon Valley, including Y Combinator, SV Angel, Redpoint Ventures, Bessemer Venture Partners, Canvas Ventures, Index Ventures, Comcast Ventures, ENIAC, Maven Ventures, Slow Ventures, and many more.

We were founded in 2015 and currently serve the San Francisco Bay Area, LA, Austin, and NY.

WHAT YOU'LL DO
Manage customer relationships and troubleshoot their issues in a timely manner with a positive attitude
Think creatively about how to consistently surprise and delight customer offices
Customize the process to seamlessly onboard new and future customers
Serve as the primary liaison between customers and Wizards to create the perfect customer experience
Advocate customer needs internally to continuously improve the customer experience
Find innovative ways to enhance operations at Eden that help us better serve our customers
Visit customer offices often to provide creative solutions that meet (and exceed) their needs and deepen customer engagement

WHAT YOU'LL NEED
B.A. or B.S. strongly preferred
2+ years of customer-facing work experience
Demonstrate extremely high emotional intelligence and empathy
Strong project management skills
Ability to thrive in a fast-paced team environment
Ability to problem solve, adapt, and grow quickly as we build our team
Extremely proactive, responsive, and upbeat with strong organizational skills
Startup hustle and energy

PERKS
Ground floor opportunity with the team; shape the strategic direction of a fast-growing Y Combinator startup
Be part of a company that uniquely leverages technology to empower a diverse range of people
Fun office environment
Competitive salary
Full benefits (medical, dental, vision)
Generous stock options
Daily lunch in the office + snacks
Lyft / Uber reimbursements
401(k) contribution opportunity
Cool swag
Great location in the SOMA district of SF