Customer Success Manager – Enterprise at Glint
London, GB
The Customer Success Manager supports all aspects of the customer lifecycle from onboarding to business reviews for a strategic portfolio of enterprise customers on our People Success platform. This high-touch position requires a strong attention to detail and follow through. The ideal candidate understands the HR and/or employee engagement space, has a passion for technology, is obsessed with helping customers succeed, and loves working in a fast-paced environment.

What you will do…

Primary point of contact for all post-sales activities including, but not limited to customer onboarding, consultative guidance, product training, technical support, and assigned account management activites
Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear
Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy
Analyze customer’s survey results regularly and deliver solutions based on internal and industry best practices
Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product
Advocate for customers leading internal teams and projects to solve customer’s needs
Monitor customer health, identify risk, develop success plans, and deliver recommendations
Prioritize and drive timely resolution of customer inquiries using support center
Gather regular customer feedback and suggestions and present ideas to key stakeholders internally
Propose new ideas to continuously evolve the customer experience
Potentially travel to meet with customers on a quarterly basis, or as required

Who you are…

Must have 5+ years of experience working in the Employee Engagement, HR Survey or Organizational Development Industry
Fast learner who can understand and articulate technology at any level
Must have knowledge of the HR, Organizational Development, and/or Employee Engagement industry
Excellent verbal and written communication skills
Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Ability to multi-task and perform under pressure
Passionate about technology
Demonstrated technical problem-solving abilities
Small company/start-up experience preferred

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora.

Stuff to perk you up…

5-star Glassdoor rating
LinkedIn Top 50 Startups 2017
Catered lunches at Glint offices
MacBook Pro or Air
Free premium snacks and drinks
Ergonomic and height-adjustable workstations
Flexible work arrangements
Very competitive compensation and benefits package
Opportunity to learn from a dedicated team and strong leadership
Dynamic, rapidly growing company, focused on helping organizations thrive

Glint values diversity. We are an equal opportunity employer and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status or disability status.