Customer Portfolio Manager at Glint
Redwood City, CA, US / Lincoln, NE, US
The Customer Portfolio Manager (CPM) will be responsible for driving renewals and upsells of Glint programs and services within the existing customer base. This high-touch position requires a strong attention to detail and follow through. The ideal candidate has a passion for technology and employee engagement, is obsessed with helping customers succeed and loves working in a fast-paced environment. This is a strategic role in the growth of the business with a focus on customer success, satisfaction, and relationship expansion.

What you will do…

Serve as a trusted advisor to customers delivering portfolio recommendations, guidance, and an empathetic ear

Partner with CSMs to identify opportunities that can be discussed during quarterly business reviews focusing on recommendations to further align our programs and services to the customer’s business case and strategy

Proactively engage customers ahead of a renewal to ensure there is a smooth process in place for securing, and expanding where possible, the renewal

Collaborate with the sales team on opportunities for product upsell along with a renewal

Monitor customer health, identify risk, develop success plans and deliver recommendations in partnership with CSMs

Responsible for securing renewals and growing ARR via lift and program upsell opportunities

Understand how to strategize and get the renewal/upsell while maintaining and building a solid customer relationship

Identify opportunities for new or modified service offerings to support strategic growth plans

Identify continuous improvements in processes, data and technology to ensure ongoing economies of scale as we grow

Keep abreast of competition, competitive issues and products

Who you are…

Bachelor’s degree

5+ years of CSM and/or Sales experience, Enterprise preferred

3+ years account management experience preferred

Exceptional communication skills both written and verbal

Ability to manage through influence

Manage execution as a program leader

Seasoned account manager; familiar with cloud SAAS contracts

Proven track record of exceeding monthly and quarterly goals

Experience using Sales Force

Strong evidence of being customer-oriented

Consistent overachievement of sales goals in a large geographic territory

You know what to say and more importantly, how to say it

Driven individual with an execution focus, strong sense of urgency and a belief in Glint’s mission

Willing to go the extra mile with a strong work ethic; self-directed and resourceful

Ability to travel when necessary

Who we are…

Glint is a rapidly growing software and analytics company that helps organizations increase employee engagement, develop their people, and improve performance. Glint is known for powerful analytics, innovative organizational science, and a world-class user experience. The company has an extraordinary team of passionate professionals who love working together to help organizations thrive.

What we are all about…

Glint helps you see into your organization in revolutionary ways, giving you the power to create real impact on employee engagement, retention and business performance. Glint leverages real-time people data to give leaders and managers a holistic view of an organization’s health, the insight to predict problems, and direction to take action. Based in Redwood City, California, Glint customers include United Airlines, eBay, AOL, Palantir, Red Hat, NVIDIA, Sony, LinkedIn, Intuit, Cognizant, IKEA, UTC, Square, FICO, Marketo, Veritas, Rockwell, and Pandora.

Stuff to perk you up…

5-star Glassdoor rating

LinkedIn Top 50 Startups 2017

Catered lunches at Glint offices

MacBook Pro or Air

Free premium snacks and drinks

Ergonomic and height-adjustable workstations

Flexible work arrangements

Very competitive compensation and benefits package

Opportunity to learn from a dedicated team and strong leadership

Dynamic, rapidly growing company, focused on helping organizations thrive

Glint values diversity. We are an equal opportunity employer and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, gender, sex, sexual orientation, gender expression, age, height, weight, veteran status, marital status or disability status.