Retail Manager, Los Angeles at Candid Co.
Los Angeles, CA, US
Retail Store Manager, Dental Orthodontics
Candid Co.
Beverly Grove, Los Angeles, CA
 
Do you have a passion for leadership and for making people smile? If so, we’d love to speak with you about managing our first-ever LA retail store!
 
Candid Co. helps customers achieve the smile they've always wanted by delivering affordable and convenient clear aligners. We’re looking for a seasoned leader with experience in retail management to chart the course for how our new store will deliver a best-in-class customer experience.
 
Job Responsibilities:
  • Lead a team of Candid Co. brand ambassadors as we launch in the LA market! Model the behaviors that reflect our company’s core values
  • Hire up your team! You’ll own all facets of identifying, recruiting, training, and onboarding all-stars
  • Create a fun, engaging, and ambitious in-store culture by ensuring every team member is involved, valued, and recognized for his/her contributions
  • Ultimate responsibility for store performance - the buck stops with you when it comes to customer experience and sales
  • Coach employees, recognizing their strengths and developing their opportunities
  • Design and execute on the scheduling, processes, and performance management systems needed to achieve stellar performance
  • Make customers feel comfortable by speaking knowledgeably and confidently about clear aligners
  • Educate customers about our product and get them excited about their new smiles!
  • Communicate early and often with the broader Candid team to share learnings and collaborate on new ways we can work together to raise our game!
  • Ensure that the retail operation adheres to all policies and procedures relating to security, health, and safety
  • Oversee maintenance of the facility and equipment, and accuracy of in-store inventory
  • Our company is growing swiftly - be flexible and make changes to the operation of the store as we evolve!
  • Periodically assist staff with taking customers’ intraoral scans and diagnostic photographs

What You’ll Need:
  • 5+ years retail management experience. Previous dental experience a plus, but by no means required
  • Desire to learn about  intraoral scanners, dental software systems, and clear aligners
  • Excitement to expand your skill set and work as a great teammate!
  • Extreme attention to detail
  • Sense of urgency at all times
  • Crisp oral and written communication skills


Who You Are:
  • You naturally make people - both your direct reports and customers - feel warm and welcome
  • You are process-oriented and disciplined. You follow - and ensure that your team follows - established procedures
  • You aren’t afraid to speak up when you need help, ask for feedback, or convey feedback to others up, down, or across the organization
  • You’re excited and passionate about building, motivating, and developing a strong team with a common focus
  • You’re a ruthless prioritizer who stays organized and manages your time carefully
  • You’re trustworthy and have an unwavering moral compass
  • You’re self-driven with excellent communication skills, solid problem-solving abilities, and an exceptional understanding of superior customer experience
  • You’re flexible to work 7 days a week, including some holidays, between 7am and 9pm
  • You’re positive, upbeat, and excited to change people’s lives!

 Benefits:
  • Competitive salary
  • Medical, dental, and vision insurance
  • Eligibility for incentive programs
  • Corporate discount on aligners and whitening
  • 3 weeks of paid time off
  • Learn and grow as part of one of the fastest-growing startups in America!