Customer Success Engineer – Government / Commercial at Verato
McLean, VA, US

Verato is seeking a Customer Success Engineer to join our fun and dynamic team! The Customer Success Engineer will be a member of our Service Delivery organization. In this role, he/she will analyze and transform customers’ data before and after it is processed by Verato’s Identity Resolution services so that the technical requirements and business objectives of the project can be satisfied. Candidates must utilize a combination of technical, analytical, and domain expertise to ensure customer satisfaction. Responsibilities of the Customer Success Engineer include:

  • Interpret business and technical requirements for multiple customer projects.
  • Design the necessary database schemas and data transformations to answer customers’ business questions.
  • Manipulate input and output files to conform to specifications.
  • Identify common requirements across projects and implement automated, repeatable, solutions.
  • Coordinate with internal resources for project execution.
  • Provide technical support to customers.
  • Recommend and develop enterprise operational improvements in order to conform to customer specifications.

To fulfill the responsibilities of this position, the following is required:

  • BS degree in IT related field OR two years of relevant work experience in a technical or analytical field.
  • Excellent analytical abilities.
  • Advanced communication skills, written and verbal.
  • Superior time management and organizational skills including attention to detail and multi-tasking.
  • S. Citizenship or Permanent Resident Requirement.
  • Required Technical skills include:
    • Ability to query and define tables in relational databases.
    • Ability to tune queries and/or database schema (indices) to improve query response times.
    • File Manipulation via UNIX/PERL/Python scripts.
  • Prior experience with any of the following technologies will be considered a plus:
    • Postgres
    • Data Wrangling/Preparation Tools
    • Reporting/Business Intelligence Tools
    • Mongo