As a PagerDuty Technical Support Engineer you will be providing first-class service and tech support to our customers. Our customers are very technical (sysadmins, devops and engineers) and we want someone that can interact with them at that level. Your responsibilities will include providing technical support, debugging integration issues, writing custom scripts, and occasionally teaching customers how to use PagerDuty.
This is a fantastic opportunity for an energetic, motivated, and organized team player to get in on the ground floor with a fast growing, well-funded organization. We pride ourselves on providing amazing support to our rapidly growing customer base. You will play a crucial role in maintaining our friendly and personal rapport with our customers, even while the company scales in size.
How You Contribute to Our Vision
Provide technical customer service to all PagerDuty customers (and potential customers) through multiple channels
Successfully debug and resolve customer issues through the use of multiple support tools
Set up monitoring systems, integrate them with PagerDuty and document the whole process
Write custom scripts, code samples and integration guides for customer use
Improve our documentation and knowledge base
Excellent communication skills - both written and verbal
Know your way around Unix systems and tools
Enjoy writing about technical subjects clearly and in a non-boring style
Are well-organized, have excellent work ethic and attention to detail
Have experience writing code (as software engineer, tester or sysadmin) in Ruby, Python, Perl or any other popular scripting languages
You May Also Have
Experience with monitoring systems such as Nagios, Zenoss and Zabbix
Experience with RDBMS such as MySQL and PostgreSQL