Retail Manager, New York at Candid Co.
New York City, NY, US
About Us

Candid Co. is based out of New York City in the heart of Union Square. At Candid Co., our customers come to us to get affordable orthodontist-directed clear aligner treatment to help them align their teeth. Candid’s aligner treatment is done at a 65% lower cost than its competitors and all from the comfort of our customer’s home. We’ve been called the “Warby Parker for orthodontic care” as our business echoes their ideas: cutting out costly fees and unnecessary doctor visits and providing customers with a product and treatment that’s just as good as the incumbents. This is a revolutionary company with a massive market opportunity for a team that is highly capable at executing. That’s where you come in!

The Role - Retail Store Manager, Dental Orthodontics
Candid Co.
Union Square, New York, NY
 
Do you have a passion for leadership and for making people smile? If so, we’d love to speak with you about managing our first-ever New York retail store!
 
Candid Co. helps customers achieve the smile they've always wanted by delivering affordable and convenient clear aligners. We’re looking for a seasoned leader with experience in retail management to chart the course for how our new store will deliver a best-in-class customer experience.
 
Job Responsibilities:
  • Lead a team of Candid Co. brand ambassadors as we launch in the New York market! Model the behaviors that reflect our company’s core values
  • Hire up your team! You’ll own all facets of identifying, recruiting, training, and onboarding all-stars
  • Create a fun, engaging, and ambitious in-store culture by ensuring every team member is involved, valued, and recognized for his/her contributions
  • Ultimate responsibility for store performance - the buck stops with you when it comes to customer experience and sales
  • Coach employees, recognizing their strengths and developing their opportunities
  • Design and execute on the scheduling, processes, and performance management systems needed to achieve stellar performance
  • Make customers feel comfortable by speaking knowledgeably and confidently about clear aligners
  • Educate customers about our product and get them excited about their new smiles!
  • Communicate early and often with the broader Candid team to share learnings and collaborate on new ways we can work together to raise our game!
  • Ensure that the retail operation adheres to all policies and procedures relating to security, health, and safety
  • Oversee maintenance of the facility and equipment, and accuracy of in-store inventory
  • Our company is growing swiftly - be flexible and make changes to the operation of the store as we evolve!
  • Periodically assist staff with taking customers’ intraoral scans and diagnostic photographs

What You’ll Need:
  • 5+ years retail management experience. Previous dental experience a plus, but by no means required
  • Desire to learn about  intraoral scanners, dental software systems, and clear aligners
  • Excitement to expand your skill set and work as a great teammate!
  • Extreme attention to detail
  • Sense of urgency at all times
  • Crisp oral and written communication skills


Who You Are:
  • You naturally make people - both your direct reports and customers - feel warm and welcome
  • You are process-oriented and disciplined. You follow - and ensure that your team follows - established procedures
  • You aren’t afraid to speak up when you need help, ask for feedback, or convey feedback to others up, down, or across the organization
  • You’re excited and passionate about building, motivating, and developing a strong team with a common focus
  • You’re a ruthless prioritizer who stays organized and manages your time carefully
  • You’re trustworthy and have an unwavering moral compass
  • You’re self-driven with excellent communication skills, solid problem-solving abilities, and an exceptional understanding of superior customer experience
  • You’re flexible to work 7 days a week, including some holidays, between 7amand 9pm
  • You’re positive, upbeat, and excited to change people’s lives!

 Benefits:
  • Competitive salary
  • Medical, dental, and vision insurance
  • Eligibility for incentive programs
  • Corporate discount on aligners and whitening
  • 3 weeks of paid time off
  • Learn and grow as part of one of the fastest-growing startups in America!