Software Engineer, Billing & Monetization at PagerDuty
San Francisco, CA, US

PagerDuty is growing and we are looking for a Software Engineer to join our Technical Operations organization.  In this role, you’ll be working on building and enhancing the integration between our product platform and third-party SaaS billing platform. You'll be involved in designing, implementing, and maintaining new services and integrating them with various internal and third-party software systems.  We are looking for an engineer who is not afraid to get their hands dirty working in all parts of the product and internal tools code bases. We solve problems using Ruby on Rails, Elixir/Phoenix, JavaScript/Ember, Apache Kafka, and SQL.

About the Job

Working alongside the other members of the billing and monetization team, you will design and build new products to improve workflows and efficiency of billing and other business operations.  You will build mission critical, highly available, reliable production SaaS service(s).  You will collaborate with business and product stakeholders to architect new tools from the ground-up.  You will have a direct impact on PagerDuty revenue and play a pivotal role in implementing and maintaining third-party systems such as Zuora, Salesforce etc.  You will learn new technologies and share knowledge with the rest of the company.  You will participate in your team’s on-call rotation, triaging and addressing production issues as they arise.


  • B.S. or higher in Computer Science (or equivalent work experience)
  • 5+ years of development experience working on customer-facing and web-based systems
  • You have experience with designing, implementing and leveraging APIs in a service-oriented environment
  • You have experience in object-oriented design and design patterns
  • You have excellent communication skills working with product owners and geographically dispersed team
  • You have 1+ years Agile Methodology experience
  • You have basic unix sysadmin experience
  • You are a self-starter, reliable team player with ability to deliver projects on-time 
  • You have ability to thrive in a high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

Preferred Qualifications

  • Previous experience with Zuora, etc.
  • Previous experience building internal business tools

Benefits to Get Excited About 

  • Competitive salaries and company equity
  • Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family; 401K, pre-tax commuter benefits, corporate discounts, cell phone allowance and more!
  • Generous parental leave, paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave.
  • Monthly company wide hack days
  • Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks
  • Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain

About Us

PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. We follow agile methodology to build software that enables full-stack event intelligence, response orchestration, continuous learning and delivery, and facilitate the journey towards improved application, system, and service performance and availability. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across your IT environment. We were recently included in the 2016 Deloitte Technology Fast 500, Inc. 500 and Forbes Cloud 100 lists. 

Our dedication to our customers, collaborative spirit, ‘risk, fail, learn’ attitude, and a Get Stuff Done ethos drive innovation through our product and our culture.  We are incredibly proud of our people programs that enable our employees to deliver their best every day.  From our performance achievement philosophy to our great benefits, our robust culture of recognition to our commitment to inclusion and diversity, solving complex technical problems to delivering an amazing customer experience, PagerDuty is where you can do the some of the best work of your career.

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PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty uses the E-Verify employment verification program.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty.  We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.