Data Centre Operations Manager at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
Role description:
The main responsibilities of this role are the design, management and support of Zopa Data Centres, co-located at Third-party Data Centre providers.
Zopa currently employs two co-located cage Data Centre environments, geographically separated and configured and built-out as identical sites, each is capable of fully supporting the full stack of Zopa Production services, and Zopa critical workplace services requiring high availability and performance.
This role is responsible for all aspects of physical support and management of Zopa Data Centres and would suit an aspiring and fastidious Data Centre Technician / Supervisor ready to run their own sites.

Main responsibilities:

    • High and low-level design solutions for Data Centre projects
    • Develop Zopa standards for patching, labelling and installations
    • Fully document and keep current all Rack, Schematics, Patching and cross-connects records
    • Management of Rack U and Footprint Space capacity, ensuring efficient use of space at all time
    • Manage access permissions for Data Centre facilities, ensuring regulatory compliance
    • Manage Data Centre work, Method Statements and Risk assessments ensuring regulatory compliance
    • Manage vendors and for quotations and deliverables, ensure quality is maintained
    • Perform service reviews with vendors
    • Witness and attend site for vendor power tests etc
    • Raise orders with vendors for cross-connects, cabling, installations etc
    • When needed, perform Rack, Stack & Patch for small and ad-hoc installations
    • Knowledge of Data Centre M&E infrastructure including support process and requirements
    • Knowledge of Data Centre IT infrastructure including, Network, Compute and Storage Platforms
    • Be an expert on incident calls, enabling trouble shooting and Incident resolution in a timely manner
    • Assist in the creation of RunBooks for product support and operations
    • Working hours 09:00 to 17:30 weekdays
    • Potential for unsocial hours, attending site when required, providing 24/7 support.
    • The above list is not exhaustive.

Personal Attributes

    • Excellent succinct but detailed communication skills, written and verbal
    • Keeps a cool head under pressure
    • Excellent interpersonal, influencing skills, interacting appropriately with technical and business resources, driven but courteous
    • Understanding of It Infrastructure & Architecture
    • Strong analytical / fault finding / diagnostics / trouble-shooting skills
    • Wiliness to help, go the extra mile
    • Able to roll sleeves up and Rack, Stack, Patch when needed
    • A strong team player, communicator and collaborator
    • Methodical approach to problem solving and attention to detail
    • Flexible and ‘can-do’ attitude
    • Effective time management skills; with the ability to work on multiple tasks simultaneously, prioritizing tasks, shifting priorities, fluctuating workloads, deadline pressures
    • Degree level education or equivalent experience
    • ITIL experience
    • System Administration skills, Network, Compute, Storage
    • Have a massive focus on customer experience and service
    • Passion for meticulous standards
    • 3+ years’ experience in Data Centre environment
    • Strong technical competencies resulting from previous working experience at expert level within an IT operational or support environment.
    •  The above list is not exhaustive.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.