Card Fraud Strategy Manager at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
Our Card Fraud Manager will be responsible for designing, implementing, and deploying  a new fraud management solutions for our upcoming credit card. You will work with cross functional teams including risk, product, data science and IT developers to develop growth strategies for our card product, implement tools and processes to minimize fraud losses while ensuring a smooth, seamless customer experience. 

Key Responsibilities:

    • Develop Zopa’s card fraud appetite and fraud management framework
    • Establish and implement proactive fraud mitigation processes and systems, which support business objectives and the customer proposition across Zopa
    • Provide insightful, actionable, and analytics-based recommendations that consider fraud exposure, unauthorized transactions, fraud risks and losses
    • Balance the ultimate objective of fraud prevention against genuine customer experience – demonstrate expert false-positive ratio management
    • Continuous analysis of emerging fraud trends, regulatory landscape to recommend mitigations
    • Identify and track Key Performance Indicators to support strategy development and daily operations

Skills/experience needed:

      • Consumer credit card fraud and risk experience with specific responsibilities in fraud detection, prevention, and credit card dispute processing
      • Strong understanding of fraud / financial crime third party solutions in regards to management and integration
      • Hands-on experience delivering data-driven solutions to fraud across the fraud lifecycle
      • Strong analytical, problem solving mindset with ability to translate numbers into insights that solve complex business problems
      • A positive, can-do attitude and willingness to assume new roles and tasks according to business needs
      • Previous experience in a start-up, Fintech firm, payment industry or challenger bank is a plus
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.