Customer Service Specialist - Weekend at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
Our excellent customer service and the great rates we offer have won us loads of awards. Money Supermarket named us their 'Best Personal Loans Provider' for 2016 and we were voted 'Most Trusted Loan Provider' for the 7th consecutive year by consumers in the Moneywise Customer Service Awards, as well as 'Most Trusted P2P Platform'. 
This is an excellent career opportunity for someone with an optimistic proactive approach paired with a real passion for providing a first-rate customer journey.
The role is based in our offices in London Bridge. The hours are 10am-4pm Saturday and Sunday. We are happy for successful candidates to take on an additional four-hour shift one day during the week in addition to their contracted weekend hours. 

What will I be doing daily?

    • Answer calls and emails from potential and existing borrowers and potential and existing investors/lenders
    • Provide information on products, service and process
    • Resolve any queries and update systems and accounts accordingly
    • Actioning customer requests – settlement figures, change of name, change of address, change DD details, taking payments etc
    • Talk existing and potential customers through the new loan application journey
    • Administration duties such as customer letters, other departmental requests on customers’ accounts, customer call backs
    • Build relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs

What is required to be a Customer Service Specialist at Zopa?

    • We are looking for great communication skills, experience in customer services gained within financial services, the ability to demonstrate initiative and the ability to manage administration tasks accurately whilst providing a high level of customer service
    • Previous experience working in Financial Services is desirable but not necessary.
    • You understand the importance of treating customers fairly and hold a track record for going the extra mile to ensure that the customer feels valued
    • You have the confidence, patience and flexibility necessary to connect with a wide range of people and adapt effectively in a fast-paced environment.
    • You can think on your feet and communicate effectively, asking clarifying questions and offering simple explanations to complex issues
    • Alongside your natural rapport-building talents, you are a fast learner with an exceptionally high attention to detail and can adapt efficiently to new concepts and systems.
    • You are energetic and driven and able to work with minimum supervision
    • You are always striving to better yourself, focused on growing a rewarding career within customer services and FinTech
    • You look forward to contributing positively to the team dynamic and hitting the ground running in true Zopian style

Why you'll love Mondays (and weekends) at Zopa!

      • Competitive salary
      • Games Room - Ping pong, foosball & FIFA
      • E- Learning memberships
      • Gym memberships, cycle to work schemes & Sports leagues
      • Working within an award winning and culturally diverse team
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.