IT Director at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
The Role
The IT Director role at Zopa reports to the CTO. The scope of the IT Director role encompasses all IT and technical support functions at Zopa, outside of Zopa’s Software Development department. The effective leadership of the IT Department is crucial as IT forms critical part of the company supply chain in providing services to Zopa’s internal users and external customers and partners.
The IT department is a major business enabler and the IT Director will forge strong relationships with internal business stakeholders, ensuring business requirements are translated into IT deliverables and capabilities, prioritised and supported in a timely and cost-effective manner.
Zopa enjoys a lean, nimble and efficient organisation structure and resource pool, with Agile delivery methodology and Tribe/Squad structure for development. The IT Director will be versed in software delivery and will ensure the IT Department is optimised to support the rapid pace of change in Zopa’s product lines and customer facing services.
The successful candidate will have a strong technical background and will be confident in leading strong creative and technical resources across a wide range of technology and support areas.
The successful candidate will have experience and confidence in the delivery and operation of the following areas:

Hosting & Networking

    • Data Centre Architecture and support
    • IT infrastructure Architecture and operation
    • Cloud Platform experience, both Private and Public
    • WAN and LAN design and operation

Software Delivery

    • Understand the working practices of Agile / Scrum delivery methodology
    • Understand the differing environments and uses in SDLC

Site Reliability Engineering (DevOps)

    • Have experience in building and running DevOps capabilities in centralised and dispersed models
    • Have a passion for automation and orchestration
    • Advocate for service orientated solutions, providing consumable capabilities to Developers
    • Experience in orchestration tool such as Jenkins
    • Experience in utilizing tools such as Jira, GitHub, Artifactory etc
    • Broad experience in Monitoring and Alerting Platforms and service

Information Security (InfoSec)

    • Understand the cyber security landscape
    • Appreciate multiple threat vectors and how to mitigate them
    • Experience in managing and responding to security issues and challenges

Service Delivery

    • Good experience in ITIL disciplines, Incident, Problem, Change
    • Experienced in Project and Programme Management, tracking and reporting
    • Experienced Operational lead, comfortable in leading troubleshooting situations
    • Expert in reporting and communication technical reports and processes to business stakeholders and non-technical resources
    • Good working knowledge of ServiceNow and the ITSM ecosystem

Workplace Technology

    • Broad knowledge in all aspects of delivering effective internal IT services
    • Email, Messaging and Collaboration Platforms
    • Desktop and help Desk Services
    • Video Conferencing
    • LAN and Wi-Fi experience
    • Responsible for IT asset management (hardware, software, equipment)
    • Drive performance and efficiency through KPI and ticket management


    • Support CTO, CEO and Stakeholders at internal and external meeting
    • Be an advocate for exemplary service and quality
    • Business Case development and presentation
    • Vendor negotiation and contract management
    • Liaise with Procurement and Legal Partners
    • Budget forecasting and diligent management, OpEx and CapEx
    • KPI orientated, driving performance and efficiency
    • Process orientated and versed in developing and codifying Policies and Practices

Other Responsibilities

    • Lead the development of the IT strategy to support the business
    • Act as the liaison between the leadership team and local functions and the Global IT team to:
    • Ensure a strong understanding of IT opportunities and needs
    • Assess the availability of global IT options vs. local IT options, ensuring compliance to Global IT process and governance standards
    • Assist with the coordination of activating the global applications to meet local needs
    • Support the project management activities associated with global project implementations and act as the liaison to manage road blocks or issues affecting the timely activation of approved projects
    • Partner with business leaders to ensure that business value is extracted from the relevant IT investments
    • Maintain a constant communication and support the demand of the business
    • Provide the Leadership Team with effective and proactive updates and reporting on IT related matters
    • Monitor the evolution of technology and provide the organization with relevant level of information to support more effective decision making and business planning
    • Develop a strategy for the identification, selection and ongoing management of local IT suppliers & partners
    • Responsible for driving the development and execution of the reporting of the function’s activities, KPIs and time allocation
    • Update plans for new product/service releases, ensuring key stakeholder alignment
    • Execute IT project plans as approved by lead teams providing timely updates and proactively resolving issues
    • Drive the implementation of local standards and policies in conjunction with the business
    • Experience in working in fast paced and changing environment, driving change and performance
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.