Tribe Risk Officer at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
Overview of the role:
We are looking for a resourceful, hands-on, customer-centric Tribe Risk Manager to join a first-line team working on high engagement products. They will be responsible for managing and monitoring the operational and regulatory risk of this team, in line with risk appetite and policies set by the second-line.
To achieve this, they will be the Tribe’s go-to person for regulatory advice, guidance and oversight pertaining to this team’s products. They will also be responsible for seeking advice and guidance from, and feeding back to, the central Compliance and Risk teams and ensuring effective communication and oversight between first and second lines.
Success for them means that the team are conducting their business in accordance with all relevant regulations and standards, that risks of various types are appropriately identified and monitored, and that the right balance is struck between safety and speed.
The kind of person we’re after
This is an exciting role for an individual with a risk and/or compliance advisory (business partnership) background who wants to get involved in creating great outcomes for customers, and pioneering a holistic approach to risk and compliance in a fast-moving financial technology company.
We have a friendly, fun, and ambitious culture where everyone contributes pro-actively towards the growth of the business, so a parallel mindset is what we are looking for. As we’ll be launching a new bank (exciting!) you’ll need to be the type of person who has an interest in learning quickly, being resourceful, and supporting business teams.
You thrive on providing practical, actionable advice and communications on all areas of risk to the team, and if you’re not a specialist on an area, you quickly figure out who to ask for help to get to an answer 

Key Responsibilities:

    • Drive the Tribe’s regulatory and ops risk assessments for new products and initiatives
    • Stay on top of key regulations and requirements in the team’s product areas
    • Liaising with second-line to ensure that regulatory requirements are communicated and implemented
    • Support in identifying ways that technology can ensure compliance and safety
    • Train and advise the 1st line team on how to stay compliant and safe
    • Foster strong links and working relationships with stakeholders and the 2nd line
    • Review and maintain relevant procedures in line with group policy requirements
    • Support the central compliance and risk teams to deliver special project(s)

Ideally you will have:

      • Regulatory knowledge: you have experience with interpreting regulations, FCA approach documents, and policies and procedures, and know how to turn this information into actionable checklists and advice
      • Data and reporting: you know how to work with data (both quantitative and qualitative) to prepare regulatory and internal reporting, and know how to work with analysts if you need something more complex
      • Versatile communication skills: you are able to explain complex sets of rules and translate regulations into clear language to all levels of staff, and can do so in writing, verbally, or (if needs be) in pictures
      • Compliance and/or ops risk experience: even though it’s not strictly necessary, previous compliance and/or ops risk experience within financial services (ideally in retail banking, consumer credit or payment services) would be useful
      • Technology and agile bias: you are excited about the possibility of using technology to ensure compliance and safety of services that Zopa is working on. You are adept at using digital tools and are keen to work with technologists and experience agile methodologies.

Specific regulations and rulebooks that will be of use to know:

      • FCA Handbook – a strong insight into how it works and how to interpret it
      • PSD2, PSRs 2017 – all things Open Banking
      • CONC, CCA – all things consumer credit, including credit information services and debt counselling[MS1] 

Education and/or qualifications:

      • Educated to degree level (2:1) or equivalent experience
      • Preferably a candidate with good knowledge of FCA principles and Consumer Credit regulations
      • ICA / industry qualifications helpful but not essential
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.