Senior Analyst, Collections at Zopa
London, GB
At Zopa, we’re shaping the future of finance.
We offer simple loans and smart investments that help people take control of their finances and do more with their money. In the 12 years we’ve been in business, we’ve helped more than 60,000 people lend over £3 billion to 246,000 UK consumers.
And our journey’s only just beginning. In November 2016 we announced our plans to build a next generation bank so that we can bring a greater range of smart, ethical finance products to even more people.
The role:
First and foremost, you will own the development of our collections and recoveries MI. Good SQL skills will be critical! You will need to summarise the key insights from the MI in to monthly reporting packs for multiple audiences, including the executive committee. Investing in our MI will be critical to pull out the insights that can drive strategic change.
Using these insights, and working with the broader team, you will drive new initiatives and strategy changes to improve collections performance. You will A/B test any changes to strategy so we can be sure of the impact.
You will need to work with our product tribes to understand how other initiatives / policy changes around the business might impact collections. You will need to work closely with our in-house collections team and third parties to ensure that intent is being implemented successfully
You will support our operations teams by building forecast models for volumes, and producing MI for operations team managers.

About you:

    • You love data. You are passionate about solving real world problems with data. You have solid knowledge and hands-on skills in data processing, data visualization, and statistical analysis.
    • You are always curious and eager to learn more, never content with half-understanding. You are fearless in exploring new ideas, for the good of our customers and the world.
    • You are a great communicator. You do not shy away from engaging people of different background and you can communicate effectively and convincingly.
    • You are a team player, striving for the success of the team with strong commitment to get the job done.

You will:

      • Have a lot of experience with SQL and Excel
      • Used data visualisation tools such as Tableau
      • You might have used SAS or Python in previous roles (not mandatory)
      • Ideally you will have worked in collections previously, or at least performed an analytical role in a consumer credit company
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.