Manager, Solutions Architect

Alloy.co

New York City, NY, US
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Enterprise
  • Post Date: 06/15/2021
  • Website: alloy.co
  • Company Address: 41 Elizabeth St #500, New York, NY, 10013

About Alloy.co

Alloy is a service for reducing false positives during the KYC process. Alloy’s API and dashboard helps financial institutions integrate multiple sources of data and custom CIP rules to both increase the number of customers that can be successfully onboarded without manual review and improve transparency and efficiency into the process.

Job Description

We’re the leading provider of digital identity management and transaction fraud detection. We support innovative FinTech companies and top tier banks to manage KYC, AML, and other components of client onboarding. Alloy’s API enables its clients to access over 50 third party data sources in real-time to improve decision-making and streamline client experiences. 

We're backed by venture capital firms that have taken countless companies to IPO like Canapi, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others. We are well-positioned to bring on incredibly talented individuals who can help take us to the next level! 

Why We are Hiring

The Manager, Solutions Architecture role sits within the Professional Services team. Reporting to the Director of Professional Services, the Manager, Solutions Architecture will both oversee and grow an existing team of four Solutions Architects, but also become an expert in Alloy’s technology themselves. This role will also work closely with Product, Client Success Managers, and Support in ensuring both new and existing clients are using Alloy’s technology to the fullest.

What You’ll Be Doing

  • Learning the nuance of Alloy’s technology and how we interact with our partner integrations
  • Mentoring a group of amazing Solutions Architects; making sure they are continuously challenged and acting as their advocate in career and growth
  • Master the Alloy platform while working directly as an Solutions Architect during the implementation process with new clients
  • Continuously learning about our product and competitive landscape 
  • Acting as the subject matter expert and creating training materials for our client facing learning portal
  • Escalation point for implementation issues
  • Develop and roll out new processes and tooling to make our implementations and use of SA time more efficient and effective
  • Work with the product team to receive feedback on the growing requirements of our clients

What We are Looking for

  • 4+  years of experience in client or prospect facing technical role
  • A track record of building and leading exceptional Solutions Architecture teams ideally in a SaaS or usage-based businesses
  • Ability to handle escalated issues and work directly with engineering and product
  • Experience working with banks and/or fintechs a plus
  • Cross functional skills, particularly related to product feedback and Sales
  • Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools

Preferred but Not Required

  • Experience / understanding in one or more of the following areas:
    • Backend languages (Node.js, Python)
    • Web development (JavaScript, HTML/CSS, frontend frameworks - React)
    • REST APIs
    • SQL

Benefits and Perks 

  • Unlimited PTO and we are remote until summer 2021 
  • Company Paid Benefits (Medical, Dental, Vision)
  • 401k with 100% match up to 4% 
  • $500 to just set up your WFH space - a one time thing 
  • Monthly Commuter Budget 
  • Monthly stipend for groceries from Public Goods 
  • Monthly food allowance for Seamless 
  • Monthly Gym Contribution to Lifetime, NYSC, or ClassPass 
  • Annual Citi Bike Membership 
  • Annual One Medical Membership 
  • Annual $1k Personal Development Budget
  • Four Free Therapy Sessions

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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