Product Support Engineer

Claroty

Singapore
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 01/14/2022
  • Website: www.claroty.com
  • Company Address: , New York, NY

About Claroty

Claroty bridges the industrial cybersecurity gap between information technology (IT) and operational technology (OT) environments. Organizations with highly automated production sites and factories that face significant security and financial risk especially need to bridge this gap. Armed with the Claroty’s converged IT/OT solutions, these enterprises and critical infrastructure operators can leverage their existing IT security processes and technologies to improve the availability, safety, and reliability of their OT assets and networks seamlessly and without requiring downtime or dedicated teams. The result is more uptime and greater efficiency across business and production operations.

Backed and adopted by leading industrial automation vendors, Claroty is deployed on all seven continents globally. The company is headquartered in New York City and has received $100 million in funding since being launched by the famed Team8 foundry in 2015.

Job Description

Responsibilities

  • Taking ownership of World-wide customer reported issues and seeing problems through to resolution.
  • Demonstrate critical thinking, strong communication skills and ability to develop strategic ongoing customer relationships.
  • Work closely with Product Management and Software Engineering teams to improve Claroty's products Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Analyze and resolve complex high-end customer problems

Requirements

  • 2+ years of experience as a Technical Customer Support Engineer
  • Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
  • Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
  • Working with networking tools (i.e. Wireshark)
  • Highly motivated and passionate for Technology
  • Experience with DBs and virtualization - an advantage
  • OT background – Advantage
  • Security experience – Advantage
  • Multiple languages (such as Mandarin) - Advantage
  • Great Interpersonal Communication Skills
  • Team Player

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