About Us

Hibob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively. 

● Disruptive SaaS Organisation 

● Series C funded $274 M 

● Offices in New York, London, Tel-Aviv, Amsterdam and Australia

About You

We are looking for an experienced, energetic, and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You are eager to create value for our customers and expand their business with bob, and have the ability to establish a business relationship with C-levels, and negotiate renewals and upsells. You will be analytical and have great organizational skills. You will have experience in customer success or account management & customer service in a SaaS-based business.

What will you do?

• Implement the onboarding of each of your clients (Mid-market and enterprise)
• Optimize and make sure the client is using bob according to our best-practices
• Make sure customer gets value from bob
• Build and execute an account-specific relationship framework inclusive of regularly       scheduled status calls, quarterly business reviews, account documentation, reference   management, and account planning sessions  
• Manage a portfolio of accounts with a focus on renewals and upsells conversations
• Work closely with our customers with the drive to help them change their workplace and   achieve their business goals
• Become the customer advocate in Hibob, collaborating with our Product, Development,   Marketing, and Sales teams
• Protect existing revenue streams, identify opportunities and risks.
• Assess client health and develop strategies to mitigate churn
• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution
• Establish and maintain relationships with key stakeholders, strategic account planning and   promote internal advocacy
• Conduct QBRs with executives 

You’ll be great for this role if you have

• At 2 years SaaS account management or CSM experience
• A passion to learn the products’ functionality, and you’re tech-savvy
• An HR or HRM background - advantage
• Experience in accurately forecasting and hitting revenue targets
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity, and desire to succeed
• Executive project management skills and ability to manage to onboard and communicate effectively across the C-suite
• Experience working with Salesforce & Web-based technologies
• Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage